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Refund & Return Policy

Return Option

NOTE THAT SOME ITEMS DO NOT QUALIFY FOR RETURN.

 

Before returning it, check the eligibility from the “SHIPPING & RETURNS” Tab on the Product page. We discussed terms one should consider before changing mind.

 

When you return an item, you will receive:

Either a refund for the goods purchased or store credit

It’s okay to return the goods as long as they’re in their original condition as received, including all original packaging, within 14 days from when you got them. If the item does not follow our return policy, we may refuse it. If we refuse any items, we’ll be sending them back to you and charging you extra.

 

 

Faults & Warranty

Elitspire ensures the high-satisfactory and sturdiness of all products for the purpose for which they are intended. We abide by Australian Consumer law in the warranty and guarantee process.


We urge you to take photos or videos of any damaged or missing parts and items that arrive missing parts, faulty, or damaged during manufacturing. You should contact us as soon as possible, ideally within three business days of receiving your order.

 

Elitspire provides the ideal solution for you. In order to reach an agreement that is satisfactory to all parties, we will work collaboratively with you.

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